All rights reserved. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner estimates that installed IoT endpoints for manufacturing and natural resources industries will grow to 1.9 billion units in 2028. In 2020, artificial intelligence will create 2.3 million jobs and eliminate 1.8 million jobs, according to Gartner. rob.vandermeulen@gartner.com, Christy Pettey Gartner Far from the crowdsourcing of old, cutting edge providers are not only providing high quality annotations at scale, they are also providing real-time human-in-the-loop solutions for production systems like chatbots and recommenders to handle low confidence thresholds and spikes in demand. Gartner “Hype Cycle for Artificial Intelligence, 2020,” Svetlana Sicular, Shubhangi Vashisth, 27 July 2020. Many retailers are already expanding technology use to improve the in-store check-out process. "AI can take on repetitive and mundane tasks, freeing up humans for other activities, but the symbiosis of humans with AI will be more nuanced and will require reinvestment and reinvention instead of simply automating existing practices," said Mike Rollings, research vice president at Gartner. It is time for production deployments, and that reveals new challenges. Leveraging technologies such as AI and robotics, retailers will use intelligent process automation to identify, optimize and automate labor-intensive and repetitive activities that are currently performed by humans, reducing labor costs through efficiency from headquarters to distribution centers and stores. By continuing to use this site, or closing this box, you consent to our use of cookies. Gartner’s 2020 Hype Cycle for Emerging Technologies is out, so it is a good moment to take a deep look at the report and reflect on our AI strategy as a company… AI promises the intimacy of a small town at a big-city level, but challenges in deploying it at scale have limited its adoption. At Gartner, we predict that the key strategic technology trends in 2020 will include hyperautomation, blockchain and artificial intelligence security, among others. Enrich people's jobs, reimagine old tasks and create new industries. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow. AI applied to nonroutine work is more likely to assist humans than replace them as combinations of humans and machines will perform more effectively than either human experts or AI-driven machines working alone will. Business Analytics and Artificial Intelligence for Technical Professionals Primer for 2020 Published: 24 January 2020 ID: G00714005 Analyst(s): Carlton Sapp Summary Analytics and AI techniques, driven by advances in machine learning, are rapidly evolving to support digital businesses at scale. Gartner Says By 2020, Artificial Intelligence Will Create More Jobs Than It Eliminates AI Will Create 2.3 Million Jobs in 2020, While Eliminating 1.8 Million 2020 will be a pivotal year in AI-related employment dynamics, according to Gartner, Inc., as artificial intelligence (AI) will become a … Artificial intelligence, machine learning, ... Top 10 Artificial Intelligence Trends for 2020. "Unfortunately, most calamitous warnings of job losses confuse AI with automation — that overshadows the greatest AI benefit — AI augmentation — a combination of human and artificial intelligence, where both complement each other.". ... as outlined by Gartner in its recently released 2020 Market Guide for SOAR Solutions. Details Of What's New In Gartner's Hype … Gartner Disclaimer: Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. The Gartner document is available upon request from CloudFactory. "Companies are just beginning to seize the opportunity to improve nonroutine work through AI by applying it to general-purpose tools. ", "Applying Artificial Intelligence to Drive Business Transformation. Gartner’s latest Hype Cycle has a distinct AI flavour, highlighting the technology’s importance over the next decade. We believe Gartner’s latest Hype Cycle for Artificial Intelligence 2020 shows that Data Labeling and Annotation Services have emerged as a critical new service area for data science teams. Some of these challenges are not really unheard of – they reflect a lack of capabilities … AI as a concept is rolling off the top of the Peak of Inflated Expectations. ATLANTA-- (BUSINESS WIRE)--Exponential AI, a leading AI-Based Intelligent Decision and Automation Platform Company, today announced that it has been recognized in … 1. The number of jobs affected by AI will vary by industry; through 2019, healthcare, the public sector and education will see continuously growing job demand while manufacturing will be hit the hardest. The Gartner Hype Cycle for Artificial Intelligence, 2020, is shown below: Details Of What’s New In Gartner’s Hype Cycle for Artificial Intelligence, 2020 Chatbots are projected to see over a 100% increase in their adoption rates in the next two to five years and are the leading AI use cases in enterprises today. Hype Cycle for Artificial Intelligence, 2020 Published: 27 July 2020 ID: G00448060 Analyst(s): Svetlana Sicular, Shubhangi Vashisth. The goal of augmented intelligence is to be more efficient wit… ATLANTA, Sept. 10, 2020 -- Exponential AI, a leading AI-Based Intelligent Decision and Automation Platform Company, today announced that it has been recognized in the Gartner’s Hype Cycle for Artificial Intelligence, 2020 in both categories of Decision Intelligence and Composite AI. christy.pettey@gartner.com. "While many industries will receive growing business value from AI, manufacturing is one that will receive a massive share of the business value opportunity. Starting in 2020, AI-related job creation will cross into positive territory, reaching two million net-new jobs in 2025. ©2020 Gartner, Inc. and/or its affiliates. How providers acquire and test their workforce, How to avoid costly surprises when you engage a vendor, How vendors provide real time support for in-production systems. Gartner’s top automation predictions for 2020 include growth in hyperautomation, increased use of hybrid digital infrastructure management (HDIM) tools, an increase in demand for automation skills, as well as growth in data, cloud services, and intelligent solutions. Though they will reduce labor used for check-out and other operational activities, retailers will find it difficult to eliminate traditional sales advisers. We use cookies to deliver the best possible experience on our website. "Rather than have a machine replicating the steps that a human performs to reach a particular judgment, the entire decision process can be refactored to use the relative strengths and weaknesses of both machine and human to maximize value generation and redistribute decision making to increase agility.". 2020 will be a pivotal year in AI-related employment dynamics, according to Gartner, as AI will become a positive job motivator. NEW DELHI: Downplaying fears of jobs getting wiped out with Artificial Intelligence (AI), research firm Gartner said more jobs will be created than lost. Smarter with Gartner, 2 Megatrends Dominate the Gartner Hype Cycle for Artificial Intelligence, 2020. By 2022, one in five workers engaged in mostly nonroutine tasks will rely on AI to do a job. The firm says 1.8 million jobs will be eliminated by 2020, but 2.3 million new jobs will be created by then. AI interacting with people and improving what they already know reduces mistakes and routine work, and can improve customer interactions, citizen services and patient care. However, research suggests that many consumers still prefer to interact with a knowledgeable sales associate when visiting a store, particularly in specialized areas such as home improvement, drugstores and cosmetics, where informed associates can make a significant impact on customer satisfaction. "Using AI to auto-generate a weekly status report or pick the top five emails in your inbox doesn't have the same wow factor as, say, curing a disease would, which is why these near-term, practical uses go unnoticed," said Craig Roth, research vice president at Gartner. Gartner identified additional predictions related to AI’s impact on the workplace: AI has already been applied to highly repeatable tasks where large quantities of observations and decisions can be analyzed for patterns. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. To learn more about how we help decision makers fuel the future of business, visit gartner.com. Smarter with Gartner, 2 Megatrends Dominate the Gartner Hype Cycle for Artificial Intelligence, 2020. Application Security Artificial Intelligence CISO Cloud Security Data Protection Endpoint. They’re what made NVIDIA the largest semiconductor manufacturing company in the world, and just one of 28 different categories of artificial intelligence identified by the MBAs over at Gartner. Yay! Gartner estimates that by 2020, approximately 50% of enterprises will actively use AIOps technologies together with APM to provide insight into both … Read the full breakdown of Gartner’s 2020 IT automation predictions. Of the 30 emerging technologies featured in Gartner’s latest Hype Cycle, nine are directly related to artificial intelligence: "Many significant innovations in the past have been associated with a transition period of temporary job loss, followed by recovery, then business transformation and AI will likely follow this route," said Svetlana Sicular, research vice president at Gartner. Automation will lead to cost savings, while the removal of friction in value chains will increase revenue further, for example, in the optimization of supply chains and go-to-market activities. All rights reserved. Future artificial intelligence usage statistics predict that by the year 2020, about 85% of customer interactions will be done solely by chatbots. Chris Howard is Gartner's vice president, and he had the following to say: “We still remain far from general AI that can wholly take over complex tasks, but we have now entered the realm of AI-augmented work and decision science — what we call 'augmented intelligence'. We are a trusted advisor and an objective resource for more than 14,000 enterprises in more than 100 countries — across all major functions, in every industry and enterprise size. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. "Now is the time to really impact your long-term AI direction," said Ms. Sicular. With each investment in AI-enabled technologies, they must take into consideration what jobs will be lost, what jobs will be created, and how it will transform how workers collaborate with others, make decisions and get work done. More analysis on AI is available in the Gartner Special Report "Applying Artificial Intelligence to Drive Business Transformation." i Gartner “Emerging Technologies and Trends Impact Radar: Artificial Intelligence” by Annette Jump, Danielle Casey, Eric Goodness, Alys Woodward, … On the far right sitting alone on the Plateau of Productivity are GPUs. Gartner clients can learn more in the report: "Predicts 2018: AI and the Future of Work." Gartner: The Present and Future of Artificial Intelligence. The annual Hype Cycle for Artificial Intelligence, 2020 is just published! (Yay!) 2020 Gartner Magic Quadrant for Analytics and Business Intelligence Platforms For 13 consecutive years, Gartner has recognized Microsoft as a Magic Quadrant Leader in … To learn more, visit our Privacy Policy. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. 1. Reset Your Business Strategy Amid COVID-19, "Predicts 2018: AI and the Future of Work. IT leaders should not only focus on the projected net increase of jobs. However, some industries, such as outsourcing, are seeing a fundamental change in their business models, whereby the cost reduction from AI and the resulting productivity improvement must be reinvested to allow reinvention and the perusal of new business model opportunities. Seeing that around 40% of people don’t mind being helped by chatbots, there shouldn’t be too much dissatisfaction with that fact. "Retailers will be able to make labor savings by eliminating highly repetitive and transactional jobs, but will need to reinvest some of those savings into training associates who can enhance the customer experience," said Robert Hetu, research director at Gartner "As such most retailers will come to view AI as a way to augment customer experiences rather than just removing humans from every process. Rob van der Meulen On pages 31-33 of the report, read Gartner’s take on how this new capability is fueling AI success and understand more about key considerations like: Gartner, Hype Cycle for Artificial Intelligence, 2020, Svetlana Sicular, Shubhangi Vashisth, 27 July 2020. In 2021, AI augmentation will generate $2.9 trillion in business value and recover 6.2 billion hours of worker productivity. 2020 will be a pivotal year in AI-related employment dynamics, according to Gartner, Inc., as artificial intelligence (AI) will become a positive job motivator. Once knowledge workers incorporate AI into their work processes as a virtual secretary or intern, robo-employees will become a competitive necessity.". This designation is based on Gartner’s evaluation of Google’s language, vision, conversation, and structured data products, including AutoML, all … Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. Through 2022, multichannel retailer efforts to replace sales associates through AI will prove unsuccessful, although cashier and operational jobs will be disrupted. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. "For the greatest value, focus on augmenting people with AI. Some Gartner clients can read more in Hype Cycle for Artificial Intelligence, 2020 by Svetlana Sicular and Shubhangi Vashisth. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. This research is part of the 2020 Hype Cycle Special Report: Innovation as Strategy , a research collection that helps organizations identify opportunities that enable the creation of new business and operating models. Details Of What’s New In Gartner’s Hype … ... Miers was at this year’s Gartner Symposium/ITxpo where he gave a talk that was surprisingly critical of … The Gartner Hype Cycle for Artificial Intelligence, 2020 Credit: Gartner . Prevalence of Artificial Intelligence Published: 14 January 2020 ID: G00715796 Analyst(s): HR Technology Research Team Summary This research will help HR leaders understand the prevalence of artificial intelligence in different regions as well as the most … This collection of research shows the way for organizations to begin, right now, to make sense of the AI opportunity for digital business and to take practical steps to realize it. Decrease AI Data Bottlenecks with Data & Annotation Services. Summary Enterprises are making tangible progress with AI initiatives, but also many mistakes. Automation 2020: Hyperautomation That is five times the 331.5 million units installed in 2018. ". Gartner AI will improve the productivity of many jobs, eliminating millions of middle- and low-level positions, but also creating millions more new positions of highly skilled, management and even the entry-level and low-skilled variety. It focuses on AI’s assistive role in advancing human capabilities. Gartner's survey, reported by venturebeat.com, really shed some light on the implementation of AI in business in 89 countries. Today, Gartner named Google a Leader in the Gartner 2020 Magic Quadrant for Cloud AI Developer Services report. Transform your culture to make it rapidly adaptable to AI-related opportunities or threats.". Fuel AI Success by Outsourcing Data Labeling We believe Gartner’s latest Hype Cycle for Artificial Intelligence 2020 shows that Data Labeling and Annotation Services have emerged as a critical new service area for data science teams. 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